The ITSM Journal: ITIL

What is ITIL?

ITIL is the IT Infrastructure Library.

OGC Definition:
ITIL is best practice in IT Service Management, developed by OGC and supported by publications, qualifications and an international user group. It is intended to assist organisations to develop a framework for IT Service Management. Worldwide, ITIL is the most widely used best practice for IT Service Management.

ITIL is a framework of best practice approaches intended to facilitate the delivery of high IT services. It outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

Related organizations:
OGC: The owners of ITIL, previously known as the CCTA
APMG: The commercial body licensed with responsibility for commercial exploitation of the framework
EXIN: Examination body
ISEB: Examination body


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