The ITSM Journal: ISO 20000

What is ISO 20000?

ISO 20000 is the international standard for ITSM.

ISO Definition:
ISO 20000-1 defines the requirements for a service provider to deliver managed services. It superceded BS15000. ISO 20000-2 is the service management code of practice.

ISO 20000 User Group Definition:
ISO 20000 is the first global standard for IT service management, and is fully compatible and supportive of ITIL and other framework.

Wikipedia:
ISO 20000 is the first international standard for ITSM. It is based on the earlier British Standard, BS15000.



Related Organizations:
ISO
BSI
ISO 20000 User Group



The standards were both published through ISO's technical committee JTC 1/SC 7 during 2005.



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