What is ISO 20000?
ISO 20000 is the international standard for ITSM.
ISO Definition:
ISO 20000-1 defines the requirements for a service provider to deliver managed services. It superceded BS15000. ISO 20000-2 is the service management code of practice.
ISO 20000 User Group Definition:
ISO 20000 is the first global standard for IT service management, and is fully compatible and supportive of ITIL and other framework.
Wikipedia:
ISO 20000 is the first international standard for ITSM. It is based on the earlier British Standard, BS15000.
Related Organizations:
ISO
BSI
ISO 20000 User Group
ISO Definition:
ISO 20000-1 defines the requirements for a service provider to deliver managed services. It superceded BS15000. ISO 20000-2 is the service management code of practice.
ISO 20000 User Group Definition:
ISO 20000 is the first global standard for IT service management, and is fully compatible and supportive of ITIL and other framework.
Wikipedia:
ISO 20000 is the first international standard for ITSM. It is based on the earlier British Standard, BS15000.
Related Organizations:
ISO
BSI
ISO 20000 User Group